We’ll Be There When You Need Us
At Living Care Specialist, we make managing your NDIS payments simple, transparent, and stress-free. From service delivery to final payment, we handle every step with care and compliance. Whether you pay upfront or have your provider invoice us directly, we ensure a smooth and timely process.
How It Works
1. Service Delivery
You receive your goods or services from your chosen provider.
2. Choose Your Payment Option
- Pay upfront and we’ll reimburse you, or
- Have your provider send the invoice to us directly.
3. Invoice Received
You or your provider sends the invoice (or receipt for reimbursement) to Living Care Specialist.
4. Invoice Review
We categorise the invoice, match it to your plan, and check available funding.
5. Submission to NDIS
We submit the payment request through the NDIS portal for approval.
6. NDIS Review
NDIS reviews and approves the claim. If declined, we follow up and resolve it.
7. Funds Released
Once approved, funds are transferred to our holding account.
8. Payment Made
We pay your provider — or reimburse you — promptly and accurately.